Frequently Asked Questions
Everything you need to know about bringing the taste of Greece to your doorstep.
How do you ensure the freshness of perishable items like feta and olives during shipping?
We use specialized insulated packaging and gel ice packs for all temperature-sensitive products. Orders containing perishables are shipped via express couriers to ensure they arrive in peak condition.
Do you offer international shipping outside of the European Union?
Currently, we ship to all EU countries and the UK. For shipping to the US, Canada, or Australia, please contact our support team for a custom quote and to verify local customs regulations regarding food imports.
Are your products sourced directly from Greece?
Yes, 100% of our inventory is sourced from local producers, cooperatives, and family farms across Greece, including Crete, Kalamata, and the Aegean Islands.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 24 hours with a photo for a full refund or replacement.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website where you can monitor your shipment's progress in real-time.
Do you offer wholesale pricing for restaurants or specialty shops?
Yes, we have a dedicated B2B program for bulk orders. Please visit our 'Wholesale' page or email our sales team to set up a professional account and access trade pricing.